5 Factors that Influence Customer Feedback

Exceptional Experience

A crucial factor influencing customers' inclination to provide feedback is the exceptional experience they had with your business. According to Bright Local's 2023 Local Consumer Review Survey, 81% of consumers expressed a likelihood of leaving a review when they believed a business had gone above and beyond in serving them. When customers perceive that their interaction with your business significantly surpasses their expectations, they are not only inclined to give a high-star rating but also to share a glowing review highlighting their positive experience. 

Work Together with the Customer to Resolve the Issue Efficiently

Another element that influences customers to leave reviews is if they had a negative experience with your business but it was righted into a positive one. According to Bright Local, 79% of customers were likely to leave a review if a negative experience was effectively turned into a highly positive one. While mistakes are inevitable, going the extra mile not only to correct errors but also to take responsibility reflects positively on your business's character. 

RVU Link's review process enables your business to promptly address private reviews regarding negative experiences and collaborate with the customer to resolve the situation effectively. Customers tend to be understanding when you invest the effort to convert their negative encounter into a positive outcome, and they become more inclined to share their experience online with others.

The Ease of Leaving Reviews

The ease with which customers can leave reviews for your business is a crucial factor influencing their willingness to do so. Simplifying the review process increases the likelihood that customers will take the initiative to share their feedback. RVU Link was founded with this principle in mind, specializing in streamlining the review collection process to enhance the number of reviews your business receives and elevate your 5-star ratings. RVU Link provides a custom review link and review request templates for seamless sharing via email, SMS, and social media. RVU Link also provides custom QR Codes and a range of templates, allowing your business to display review requests conveniently throughout your establishment.

Responsive Customer Support

Customers are motivated to leave reviews when they encounter responsive customer support. There's no better feeling for a customer than receiving quick, easy, and friendly assistance when reaching out with a question or concern. Positive interactions with customer support significantly boost the chances of customers leaving reviews. Utilizing RVU Link's private feedback form and review collection system empowers your business to deliver responsive customer support, swiftly and efficiently resolving any issues or concerns. 

Encouragement to Leave Reviews

Customers who receive a direct request to leave a review are more inclined to do so. According to Bright Local, consumers are 57% likely to leave a review when personally requested by a staff member and 51% likely when the request is made via email or SMS. RVU Link simplifies the process of encouraging customers to leave reviews. One effective method of using RVU Link is to personally ask customers and provide them with your custom QR Code card for added convenience. Alternatively, you can utilize RVU Link's review request template and custom link to prompt reviews after an appointment or service, sent via email or SMS.